Is there a tougher, more competitive business than the travel business? If you’re a travel agent and you’re still in business, you’ve discovered the key to competing with Gargantuan Internet Travel Services, Inc. is customer service. You understand it, and they don’t – simple as that. It’s the reason your customers call you and not 1-800-KEEPMEONHOLDALLDAYLONG. But, technology is not creeping up on you. It’s making a full-fledged frontal assault. Can you continue to keep up? We think you can and we know how.
How about a two-way dialog with your customers wherever they are in the world, for free? How about real time customer surveys about destinations? How about real time information for your customers about promotions and special deals direct to their mobile device? How about providing your customers in Timbuktu with local information about restaurants, services, and tours? Will that keep them coming back? We think so. And getting a custom mobile app to do it will cost a lot less than you think.
Here are some things a mobile app could do for a travel agency:
Any added benefit for your customer will help them remember you the next time they look to book a trip. It’s sometimes harder to keep a client than get a new one, but it’s also more expensive to get a new one than retain the ones that have already used your services. Give them a reason to stay with you.
Do you have other ideas for travel apps? Leave a comment and let us know.